Privacy Policy
Introduction
Jugaslot collects and processes personal data in connection with its online gambling platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have in relation to your data. Jugaslot is the controller of your personal data for the purposes described in this policy.
Information We Collect
- Personal information you provide. This includes name, date of birth, address, email address, phone number, and other information you submit when creating or updating your account or contacting our support team.
- Identification and verification information. To comply with licensing and anti-money laundering requirements, we may collect government-issued identification documents, proof of address, and related verification data.
- Transaction and payment information. Records of deposits, withdrawals, winnings, payment methods, bank accounts, and related transaction identifiers.
- Technical and usage information. Information about devices, connections, and activities on the Platform, including IP address, device type, browser, operating system, system events, and log data.
- Information from third parties. Data from identity verification providers, payment processors, regulators, and other service providers as permitted by law.
How We Use Your Information
- Provide and manage the Platform. To operate Jugaslot services, process bets, settlements, and account management actions.
- Identity verification and compliance. To verify your identity, assess risk, and comply with legal and regulatory obligations, including AML/CFT requirements.
- Fraud prevention and security. To detect and prevent fraud, money laundering, and other illicit activities; to monitor and investigate activity for safety and integrity of the Platform.
- Customer support and communications. To respond to inquiries, manage accounts, and provide service updates or security alerts.
- Marketing and personalization (with consent). To offer promotions, tailored content, and recommendations, subject to your opt-out preferences.
- Analytics and platform improvement. To understand usage patterns, diagnose issues, and enhance the reliability and performance of Jugaslot.
Legal Bases for Processing
We rely on applicable data protection laws as the basis for processing your information. Where required, processing is performed to fulfil contractual obligations, comply with legal requirements, protect vital interests, or pursue legitimate interests in maintaining a secure and efficient Platform. Where consent is required, we will obtain it separately and honor withdrawal requests.
Data Sharing and Disclosure
- Within Jugaslot and service providers. We may share data with entities within Jugaslot and with trusted service providers (for payment processing, identity verification, hosting, customer support, analytics, and communications). We require appropriate data protection measures through contracts and data processing agreements.
- Regulators and law enforcement. We may disclose data to regulators, licensing authorities, or law enforcement when required by law or to protect our rights, the integrity of the Platform, or user safety.
- Business transfers. In connection with a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the acquiring entity. We will notify you as required by law and take steps to protect your data.
- With your consent. We may disclose data to third parties with your explicit consent for a specified purpose.
International Data Transfers
Where required, we may transfer your personal data to jurisdictions outside your home jurisdiction. We implement appropriate safeguards, including data processing agreements and, where applicable, standard contractual clauses, to protect your data in such transfers and to maintain an equivalent level of protection as required by applicable laws.
Data Retention
We retain personal data for as long as necessary to provide the Platform and fulfill our legal obligations. In particular, AML regulations require retention of registration and transactional data for a minimum period of five years from the last transaction or account closure. After this period, data may be anonymized for analytics and progressively purged from active systems, subject to legal requirements.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. Access to accounts is secured by unique identifiers and passwords; we offer two-factor authentication where available. We conduct ongoing assessments to identify and remediate vulnerabilities and monitor for security incidents.
Your Rights
- Access and portability. You may obtain a copy of your personal data in a structured, commonly used format.
- Correction and deletion. You may request correction of inaccurate data or deletion of data where processing is no longer lawful or necessary, subject to legal obligations.
- Restriction and objection. You may restrict processing or object to specific processing activities, including direct marketing, where legally permissible.
- Withdraw consent. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
- Rights related to automated decision-making. You may request human review of decisions that produce legal or similarly significant effects, where applicable.
To exercise these rights, contact Jugaslot’s Data Protection Team using the contact details below. We may require verification of identity prior to fulfilling requests and may charge a minimal fee where permitted by law.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Platform, analyze usage, personalize experiences, and support security. You can manage cookies in your account settings where available or via your browser, bearing in mind that disabling certain cookies may affect platform functionality.
Children and Minors
Jugaslot does not knowingly collect personal data from individuals under the gambling age specified by applicable law. If we become aware that (or suspect) a minor has provided data, we will take steps to verify and remove the information as required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of the policy indicates when the changes became effective. We will provide notice of material changes as required by law.
Contact Information
If you have questions about this Privacy Policy or to exercise your data rights, please contact Jugaslot at: privacy@jugaslot